With the lifting of most COVID 19 restrictions by the State of New Jersey, NHSA is making several changes in its current customer-facing policy. These changes will go into effect on September 1, 2021.
All persons entering NHSA indoor facilities must provide proof of vaccination or provide a negative test result for COVID that is no more than one week old. In addition, all persons must wear masks and maintain at least six feet of social distance. Upon entertaining NHSA’s Administration building, customers will be given a temperature check and those with elevated readings may be refused admittance.
Customers who cannot resolve their issues by email or telephone, will now be able to make an appointment to see a customer service representative at NHSA’s main office at 1600 Adams Street in Hoboken. Appointments may be scheduled on Monday, Wednesday and Friday from 9:30 a.m. to 12:00 p.m., and on Tuesday and Thursday from 1:00 p.m. to 4:00 ;p.m.
Please note that appointments will not be scheduled for customers wishing to pay NHSA invoices. Customers can conveniently pay through our website, by return mail to: NHSA, P.O. Box 71352, Philadelphia, PA 19176-1352, or by using the lock box in the lobby of the Administration building (no cash in the lobby lock box). As always, our billing clerks can be reached at 201.963.6043. You may report sewer problems at 866.689.3970 or online. Developers may continue to submit applications for connections following the instructions here.
Thank you for your patience and cooperation. We’re doing our best to provide quality service, while keeping our customers and staff healthy and safe.